Returns & Refunds

At ARRK Heaven, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered. A replacement may be sent if the product is damaged in transit fulfilling the terms and conditions.

ARRK Heaven is not responsible for any damage caused after delivery.

Replacement

Our products are high quality and always tested for defects before packaging. The replacement for the same item will be sent in case the product has cracks or broken in transit. In case, the shipment is damaged, you can refuse delivery. In order to inform us about a bad product or damaged shipment, please send us an email with supporting pictures within 24 hours of delivery. You can reach us on care@arrkheaven.com

Replacement of products will be accepted only if the products are returned with original receipt/tags intact and in their original packaging, in undamaged condition and subject to following terms.

Replacement requests will be subject to checking and vetting by ARRK Heaven
Damages due to neglect or wrong order placed by the customer will not be covered under this Policy.

Once your return request has been accepted, the process will be completed within 7-21 business days.

No Refund shall be made once goods are sold.

All products once purchased are non-refundable. In general, an item may be eligible for replacement within 7 days from the date of Product Delivery if it fulfills any of the following conditions:

Sold in a physically damaged condition during transit.

Refunds

Refunds are issued only in case a product is canceled before shipping.

Online payment orders
A credit will be issued to the original mode of payment within 7-10 working days.

Cash on delivery orders
No refund is issued in case of cash on delivery orders. We will notify you if your request is accepted or not.

Late or Missing Refunds
If you haven’t received a refund yet, please check your bank/ credit card statement to ensure you haven’t missed it. However, in case it is still missed, please write to us at care@arrkheaven.com

Discounted Items 
Cancellations are allowed only on regular priced items. Discounted or promotional offers are not eligible for cancellation.

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